Data Protection

Data Protection

Here we inform you of how your personal data are used when you visit our website.

HDI Service AG is responsible for processing your personal details in connection with the use of this website.

If you have questions or suggestions on data protection going beyond this information, or you would like to assert your rights of information and rectification, our data protection staff will be happy to help you. Moreover, under certain circumstances, you can demand that processing of your data be restricted, that they be erased, or that the data provided by you be made available in a structured, conventional and machine-readable format. You can reach our Data Protection Team at

HDI Service AG
Group Data Protection
HDI-Platz 1
30659 Hannover

The data protection authority responsible for us is the Data Protection Commissioner for the State of Lower Saxony who is also at your disposal for questions or complaints.

Log files

Every time you visit our website, information is automatically sent to our website’s server by your browser and temporarily stored in a so-called log file. The following files are registered and stored without any involvement from you until their automated erasure:

  • the IP address of the requesting PC,
  • the date and time of access,
  • the name and URL of the file called up,
  • the website from which you reach our website,
  • the operating system of your PC and the browser you are using,
  • the name of your internet access provider.

These data are collected and processed with the aim of enabling our website to be used (establishing a connection), guaranteeing long-term system security and stability, enabling the network infrastructure to be administered from a technical viewpoint and our internet offering to be optimised; they are also used for internal, statistical purposes. The IP address is only evaluated in the event of attacks on the network infrastructure as well as for statistical purposes without us drawing any conclusions with regard to your identity. This is done on the legal basis of weighing up interests in accordance with Art. 6 (1 f) of the General Data Protection Regulation. If it is necessary to retain log files for longer periods for the purpose of serving as evidence, such files will be exempted from erasure until the matter in question has been finally clarified.

Cookies and web analysis

We continually strive to optimise our online offering and to make your visit to our website a pleasant one. The logging of visits to our website through log files and the deployment of cookies and web analysis represent important tools in this process. The legal basis for such data processing with the use of cookies — also for web analysis purposes — is provided by our legitimate interest in analysing, optimising and running our website cost-effectively in accordance with Art. 6 (1 f) of the General Data Protection Regulation.

Cookie information and cookie management

During your visit to our website, cookies are automatically saved to your computer. Cookies are text files containing a pseudonymous ID which therefore does not permit it to be attributed to any particular person. Only we can read these cookies.

We use general use cookies, functional cookies and performance-related cookies on our website.

We employ general use cookies to ensure user-friendly enjoyment of our website. Certain actions performed by you are saved for the duration of the particular visit to our website to enable you to get the best use out of it. These cookies are deleted when you close the web browser.

Functional cookies enable us to adapt our website to fit the personal preferences of our users to the greatest possible extent. We save the selections made by a user — their country or language settings, for example.

Performance-related cookies help us to measure the use of our website. For example, we can find out which sections you visit the most frequently, and we can recognise you as a returning visitor. With the aid of this information, we can identify any potential to further improve our website.

Most internet browsers accept cookies automatically. As a user of our website, you can decide yourself by means of your browser settings whether you accept or prevent cookies or wish to be informed if you receive a new cookie. You can also delete cookies that have already been placed. If you delete your cookies, this may mean that any opt-out cookies are also deleted and have to be reactivated by you. As a result of deactivating cookies, you may not be able to use all the functions of our internet offering, or our web pages may not display correctly.


We use cookies on our website that enable an analysis of your browsing behaviour. For this purpose, we use Google Analytics, a web analytics service provided by Google Inc. (1600 Amphitheatre Parkway Mountain View, CA 94043, USA ("Google"). Google Analytics uses so-called "cookies", text files that are stored on your computer and allow an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, if IP anonymisation is activated on this website, your IP address will first be shortened by Google within member states of the European Union or in other signatory states to the Agreement on the European Economic Area.

Only in exceptional cases the full IP address will be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to the use of the website and the Internet to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all the functions of this website to their full extent. You can prevent the collection of the data generated by the cookie and related to your use of the website (including your IP address) by downloading and installing the browser plug-in available under the following link.

The current link is:

You can prevent the collection by Google Analytics by clicking on this link. An opt-out cookie is set which prevents the future collection of your data when you visit this website: disable Google Analytics.

Further information on the terms of use and data protection can be found at

We would like to point out that on this website Google Analytics has been expanded by the code “gat. _anonymizeIp ();" to include an anonymized collection of IP addresses (sog. IP masking).

Social Media

On our website we use social plugins (“Plugins”) of different social networks such as LinkedIn. com, Xing. com and Twitter. com. These plugins are intended to provide you with an opportunity for interaction and are identified by the respective logo. We use a solution that does not provide for data transmission when visiting our website.

Only when you click on a plugin, your browser establishes a direct connection to the servers of the respective network. The content of the plugin is transmitted by the network directly to your browser and integrated by it into the website. If these networks are based outside the EU/EWR, we cannot exclude that your data may be transferred to a server outside the EU/EWR and processed there. We have no influence on the scope and the period of use of the data collected by the respective network with the help of this plugin and therefore inform you according to our level of knowledge:

By integrating the plugin, the respective network receives the information that you have accessed the corresponding page of our website. If you are logged in to one of the networks, this network can assign this information to your profile. If you do not want the network to collect information about your visit to our website, you must log out beforehand. However, there is always the possibility that the network will find out and store your IP address, even though you have not registered there or not logged in. We also have no information about the deletion of the collected data by the plugin provider.

The plugin provider stores the data collected about you as user profiles and uses them for advertising, market research and/or needs-oriented design of its website. Such an evaluation takes place in particular (also for non-logged-in users) for the presentation of demand-oriented advertising and to inform other users of the social network about your activities on our website.

You have the right to object to the creation of these user profiles by the service providers.

For more information, please refer to the privacy policy of the respective social networks.

If you wish to send us a message, you can use our contact form. Communication between your browser and our servers is SSL-encrypted in the process. You can recognise this in your web browser by the text “https://” in the website address.

We store data which you enter in the contact form such as your name, email, insurance policy number and the text of your message, and use them exclusively for the purpose of communicating individually with you, and we usually delete them after final clarification of your enquiry. The legal basis for processing the data is given by the user’s consent in accordance with Art. 6 (1 a) of the General Data Protection Regulation.

Notice of your right of objection

If we process your personal data on the basis of our legitimate interests in accordance with Art. 6 (1)(1 f) GDPR, you have the right under Art. 21 GDPR to object to the processing of your personal data provided there are reasons for doing so which derive from your special situation or the objection is directed at direct advertising. In the latter case, you have a general right of objection which will be implemented by us without the specification of any particular situation. If you would like to make use of your right of revocation or objection, please approach our Data Protection Team using the contact details specified above.